1. What happens if a counterparty is already registered with RapidRatings?
If the counterparty already has a RapidRatings account, they should log in using their existing credentials rather than creating a new account. They can access the platform through the FastTrack Registration link provided by your organization and log in from the registration page.
If the counterparty’s email domain is recognized as a previously registered entity, this indicates that an existing account is already associated with their organization.
If they do not know their account credentials or need assistance accessing their account, they should contact the RapidRatings Member Services team directly at [email protected].
The Member Services team can assist with registration, account access, and submission-related issues.
2. What if a counterparty needs help while registering on the RapidRatings Platform?
The FastTrack registration and submission process is designed to be completed independently without the need for direct assistance from RapidRatings.
The AI Chatbot is available to both RapidRatings members and non-members when they access the platform through the FastTrack Registration link provided by your organization.
Counterparties can use the AI Chatbot for assistance while completing the registration and submission process.
3. What if a counterparty has questions about the FastTrack process? Is there additional support or material that can be shared with them?
The RapidRatings Help Center provides resources for companies participating in the FastTrack or Outreach programs. Counterparties can use the Help Center to find information about the registration and submission process.
FastTrack is designed to be a self-service process, so most counterparties should be able to complete the process using the available platform guidance and Help Center resources without direct assistance.
If a question or issue is not addressed in the Help Center, counterparties can contact the RapidRatings Member Services team directly at [email protected].
The Member Services team can assist with registration, account access, and submission-related issues.