The Automated ActionPath Request program ensures your highest-risk suppliers are prompted to share their improvement plan with you — automatically, with no manual monitoring required.
How it works
Each time a supplier's Financial Health Rating (FHR) is released, the platform checks whether they meet any trigger condition. If they do, an ActionPath sharing request is automatically sent to that supplier on your behalf.
A request is triggered when either condition is met:
FHR is below 42: Supplier's current FHR falls below this score at time of release
Rating drop of 15: FHR drops 15+ points from the supplier's most recent prior rating
If a supplier meets both conditions at the same time, only one request is sent — not two.
Only suppliers with an FHR from the two most recent financial years are included. Suppliers with older ratings are not eligible for automated requests.
What your supplier receives
When a request is triggered, your supplier receives a single email notification. Here's an example of what that looks like:
If multiple clients have requested ActionPath from the same supplier at the same time, all requesting clients are listed in a single email — the supplier will not receive multiple separate emails.
Once the email is received, the supplier will:
Log in to the FHR Exchange, where the request appears on their home page
Create their ActionPath if they haven't already (required before sharing)
Review the request and approve access for your organization
Additional information on ActionPath can be found in this article: ActionPath
If a supplier hasn't yet built their ActionPath, they'll need to complete that step before they can share. The request will remain in Pending status in your portal until they do.
IMPORTANT: FHR Exchange Members will need to subscribe for the Essential Package in order to share their ActionPath with your team
Opting out
All clients are enrolled in the program by default. If you'd prefer not to send automated requests to your counterparties, you can opt out at any time. The following steps should be taken:
Contact your Customer Success Manager or the RapidRatings Client Services team and let them know you'd like to opt out.
Your CSM will update your account — changes take effect within 24 hours
No further automated requests will be created on your behalf
You can check your current enrollment status in your Dashboard under the ActionPath Auto Request banner. The banner is read-only — to change your status, contact your CSM or RapidRatings Client Services:
Your current status is shown as: Opt-in enabled or Opt-in disabled
Any requests already created before opting out remain active and unaffected. You can still raise requests manually at any time from the supplier page. To re-join the program, simply contact your CSM.