The Platform Access Model governs how your organization tracks and consumes credits on the RapidRatings platform. This article explains what credits are, how they are charged per activity, and how the FastTrack flow works for existing members.
In this article
What are credits?
Credits are the unit of consumption on the RapidRatings platform. Each time your team performs a qualifying activity — such as submitting a new outreach request, requesting a report refresh, or accepting a member share — credits are deducted from your organization's balance.
Re-Up packs: If your credit balance runs low, additional credits can be purchased in packs of 250, 500, or 1,000. Re-Up credits are added to your existing balance. Contact your account manager to purchase a Re-Up pack.
Overage charges: If your balance reaches zero, further activity is billed at $40 per credit — above the standard block rate. We recommend contacting your account manager early if your balance is running low.
Credit charges by activity type
The table below shows the credits deducted for each activity type. Enterprise clients receive zero-credit access to Member Share and FastTrack activities — see the column headers.
Activity | Description | Standard | Enterprise |
New Outreach | A new outreach request is created for a supplier | 15 | 15 |
Refresh Outreach | A refresh is requested for an existing outreach | 13.5 | 13.5 |
Client Direct Submission | FHR released via client-submitted financial data | 7.5 | 7.5 |
Client Data Entry | FHR released via client data entry | 7.5 | 7.5 |
Member Share | Client accepts a standard share offer from a member | 7.5 | — |
FastTrack | Client accepts a FastTrack share from a standard-originated member | 7.5 | — |
RiskPulse — NA / Europe | First report view or add to list for a company in North America or Europe | 1 | 1 |
RiskPulse — Rest of World | First report view or add to list for a company outside NA / Europe | 3 | 3 |
Credits are deducted at the point the qualifying event occurs. RiskPulse charges apply only on the first view or add-to-list action per company per contract period — repeat views do not incur an additional charge. For additional information on RiskPulse credits, review the following article: RiskPulse Credits
Automatic refunds
Certain activities trigger an automatic credit refund, which is added back to your organization's balance.
Refund event | Trigger | Credits returned |
New Outreach — Refund | Outreach closed with exception status | +15 |
Refresh Outreach — Refund | Refresh closed with exception status | +13.5 |
Outreach Redirected to Public Parent | Outreach linked to a public parent company | +15 |
Member Share — Refund | Share closed unsuccessfully (Standard clients only) | +7.5 |
Refunds are issued automatically by the system — you do not need to raise a request. If you have questions about a specific refund, contact your RapidRatings Client Success Manager or RapidRatings Client Services team.
Zero-credit activities
The following activities do not consume credits:
Enterprise FastTrack (Enterprise clients only)
Enterprise Member Share (Enterprise clients only)
Public FHR views
Repeat RiskPulse views where no new CreditSafe download is triggered
Questions about your credit balance or commercial agreement? Contact your RapidRatings Account Manager or reach out to our Client Services team.