The table below provides the best contact information for various needs.
Your objective | Team to connect with |
Ask a question about a particular rating or report | Our Client Services team can help you out! You can email us at [email protected]
Or utilize the in-app messenger to send us a note |
Ask a technical question about RapidRatings methodology or web portal |
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Request a training on any part of the platform |
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Request a private company outreach or update to an existing private company report | If Outreach is included in your current contract, reach out to your RapidRatings internal point of contact at your company to learn the requirements for submitting these requests |
As a supplier or vendor, speak with someone about the submission process, ongoing requests and obtaining your report | Utilize the messenger in the portal to talk directly to a Member Services Associate |
Ask about billing or account | Reach out to your Account Manager or Client Success Manager directly. If you do not have this information, email [email protected] |
Anything else | Client Services is here to help! You can e-mail us at [email protected] |