When selecting a Relationship Manager for a private company request, please keep in mind that this individual may be contacted by Rapid Ratings, the target company, or both during the private company outreach process.
They serve as the primary point of contact for the specific requests they’re listed on—not for all outreach requests. While they don’t need to be deeply familiar with our processes, it’s important that they understand the basics of the program and know how to respond appropriately in various scenarios.
When will Rapid Ratings contact the Relationship Manager?
Typically, we refer to these cases as 'Escalations'—situations where we’re unable to complete the outreach without your support. In such instances, the Relationship Manager listed on the request will receive an email from the Member Services Associate handling the request.
Common Escalation Reasons:
Invalid Contact
Target Company Refusing to Participate
Partnership Confirmation
No Business Relationship
Further details for each escalation reason can be found here: Escalation Management.
Please note: To access messages from the Member Services Associate, the Relationship Manager must have an active Rapid Ratings user account.
When will the Target Company Contact the Relationship Manager?
Below are common reasons why a target company may reach out to the Relationship Manager:
Target reaches out to the Relationship Manager seeking clarification on the process for uploading financial information:
If the Target reaches out to the Relationship Manager with questions regarding the process of uploading financial information, kindly direct them to their designated Rapid Ratings Member Services Associate.
The Member Services Team is best equipped to provide comprehensive answers to your Target’s inquiries. They will ensure the Target understands:
The objective of the program
The fundamentals of our ratings methodology
The measures we’ve implemented to safeguard the confidentiality of submitted data
Target is reluctant to sharing financial information:
Occasionally, our Member Services team encounters resistance from target companies.
Some companies may point to existing bank reference letters or their longstanding business relationship with your firm as sufficient substitutes for participation.
In such cases, please refer them back to the Member Services Team. Kindly reiterate the importance of this comprehensive risk management program and reassure them that their company is not being singled out for scrutiny.
Target wants to know which entity financials to submit:
The appropriate rating will depend in part on which entities your company engages with.
However, we generally recommend using the rating of a direct parent organization as a reliable proxy for assessing the risk of a subsidiary.
In most cases, our clients are comfortable using parent company ratings to gauge the risk of subsidiaries.
That said, we can provide a standalone rating for a subsidiary, provided it regularly produces and is willing to disclose financial statements with the level of detail required for our analysis.
If you are a Relationship Manager and want to understand how we collaborate with Targets, we encourage you to check out Interacting with Targets. |