Our top priority is to support and strengthen your relationships with suppliers and vendors through open, respectful, and transparent communication.
We prioritize professionalism, courtesy, and transparency in every interaction with your target companies. We understand the trust you've placed in us to manage a sensitive part of your business, and we are fully committed to honoring that trust by treating your relationships with the care and respect they deserve.
Who is speaking to the Targets?
Our Member Services Team is well-equipped to engage with C-suite individuals, backed by deep expertise in our methodology and Information Security practices.
We take the time to thoroughly address your target company's questions, ensuring they understand the purpose of the program, the key elements of our ratings methodology, and the rigorous measures we’ve implemented to safeguard the confidentiality of all data received.
With extensive experience across a wide range of industries, our team is skilled at navigating complex conversations and fostering trust through clear, respectful, and informed dialogue.
What strategies are in place to encourage participation?
Regardless of the method of data collection (Client Data Entry, RR Data Entry, or Private Company Outreach), our system is designed to ensure that you initiate the first contact with the target company.
Please note, we require you to send your counterparty an introduction letter before we engage with them. For more information, please see Launching Private Company Outreaches:
In this initial communication, it's common to explain that you're seeking to review a Financial Health Rating (FHR) to support your efforts in promoting transparency, enhancing communication, and building long-term partnerships.
We recommend highlighting the target company's strategic importance and emphasizing that this outreach is part of a broader risk management initiative—one that many counterparties will be invited to participate in.
While it's often true that there's no contractual obligation for vendors to provide financial statements, we've found that consistent, clear messaging—like the approach outlined above—encourages participation.
Our team’s success in this area is driven by the persistent, professional, and respectful engagement we maintain with target companies throughout the outreach process. This steady communication helps foster trust and reinforces the importance of the broader risk management initiative.
Do you enter into Confidentiality Agreements with Targets?
When Members join the FHR Exchange, they have certain expectations for data protection, security, and confidentiality. Rapid Ratings stands by our commitment to those principles and now signs a Non-Disclosure Agreement (NDA) with each FHR Exchange Member at their first login.
Rapid Ratings treats each FHR Exchange Member with the same level of care; therefore, we do not negotiate the NDA on a case-by-case basis.
For further information on NDAs, please refer to Non-Disclosure Agreement (NDA)
Should you have any concerns about the way a case is being handled, please feel free to reach out to us at [email protected].
If a Target reaches out to you, we ask that you respectfully refer them back to the Solicitor in charge of the case.