As a program manager, you'll need to issue new logins, deactivate certain users and unlock accounts.
Currently, the fastest way to manage users is to email support@rapidratings.com. This inbox is managed by the Client Support team. Please note that in order to issue any new login, the Support team will need written permission from a Program Manager at that organization.
When requesting access, please provide the name and email address of the new user. The user will receive an activation link via email from support@rapidratings.com. It's important that the new user clicks on that link as soon as possible, since it expires after a certain time period.
Your username is your email address. You can change this once you activate
As a new user, or if you request a password reset, you'll need to adhere to the following criteria when creating the password: minimum one upper case, one lower case, one numeric character and a minimum length of eight characters. New passwords cannot be one of the last five passwords you had on our system
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Once everyone has access, it is time to start thinking about some of the ways that RapidRatings can help ease your current workload. Proactive monitoring is only a step away with Setting up alerts for yourself |