Getting answers to your day to day service questions is easy! Contact a member of the Client Support team by utilizing one of the following channels:
- Email email@example.com
- Send a request through the portal using the Support widget.
- Click: Support in the bottom right-hand corner of the portal interface
- Once your question is added, related Help Center articles will appear. After reviewing the results, click “Contact Us” if you cannot find the answers you are looking for.
- Once your question is submitted, you will receive an email confirmation that the Client Support team has received your request.
3. Call our Support line: +1 646.233.4563
Our Client Support team is equipped to handle your everyday service inquires, including:
- Private Company Request Status Updates and Escalation Support
- Login Questions
- Reports, such as the Matrix or Ratio Extraction
- Ratings Questions
- Refresh Requests
A team member will provide confirmation that your request has been received within 4 business hours and work with you to ensure all of your questions are answered.