As a Program Manager, you'll be responsible for issuing new logins, deactivating users, and unlocking accounts.
The fastest way to manage user access is to email [email protected], which is monitored by our Client Services team.
Please note that in order to issue any new login, the Client Services team will need written permission from a Program Manager at that organization.
Requesting a New User Login
When requesting access, please provide:
The new user’s full name
Their email address
The new user will receive an activation link via email from [email protected]. This link expires after a set period of time, so they should activate their account as soon as possible.
Username & Password Requirements
Your username is your email address. You can change this after activation.
When creating or resetting a password, the following criteria apply:
At least one uppercase letter
At least one lowercase letter
At least one number
Minimum of 8 characters
Cannot be one of the last five passwords used
Once everyone has access, it is time to start thinking about some of the ways that RapidRatings can help ease your current workload. Proactive monitoring is only a step away with Setting up alerts for yourself. |