Overview
Requests for sensitive financial data often require your active involvement to move forward. Using RapidRatings’ outreach service is the first step in mitigating risk, but a successful program needs ongoing engagement from your end.
Escalations occur when RapidRatings’ Member Services team needs your support to progress a request. While we aim to minimize escalations, some are inevitable. Being prepared and responsive is key to program success.
Common Escalation Reasons
RapidRatings’ Member Services team will escalate requests to you via the FHR Exchange for the following reasons. The format you will see reflected on your Program Dashboard is "Client Assistance Requested: Escalation Reason."
Escalation Reason | Explanation | Action Needed From You |
Invalid Contact | RapidRatings has determined that the provided contact information is invalid, based on an email bounce or an internet search. | Provide a valid email address and direct phone number for a specific individual. General mailboxes (e.g., info@, support@) are not effective for these requests. |
Requested Confirmation | The target contact has asked you to validate the request directly. | Reach out to the contact and confirm the request is valid and legitimate. |
No Business
| The target contact has indicated no business, limited business, or pending business with you and wants clarity on next steps. | Reach out to the contact to confirm your business relationship or clarify next steps with the contact. |
Miscellaneous
| Used when the counterparty is unresponsive or in other uncommon scenarios not outlined above. | Reach out to the contact and advise them to engage with RapidRatings to complete the request. |
When a RapidRatings Member Services Associate escalates a request via the FHR Exchange, you will receive an automated email detailing the escalation reasoning and next steps.
To navigate escalations within your Program Dashboard, please refer to Escalation Management.
Escalations vs. Close Notices
Escalation: Requires your immediate assistance to progress an open request.
Close Notice: Indicates RapidRatings is closing a request as a loss. While we encourage you to act on the reason provided to try to turn it into a win, the request remains closed on our side unless substantial progress is made.
Please Note: We will escalate a request back to you before it is closed as lost.
Key Reminder:
Your active engagement early in the outreach process is critical to long-term success. Help us establish strong relationships with your suppliers or vendors upfront—then we’ll take it from there.