Kristen Gendron

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Activity overview

Latest activity by Kristen Gendron
  • Kristen Gendron created an article,

    Enhanced Enterprise Client Homepage (Jan 2022)

    Our Enterprise Client Homepage has been reimagined and redesigned to be more actionable and to streamline your workflows by presenting program information and reporting features front and center. T...

  • Kristen Gendron created an article,

    Network Outreach Activity Log Update (September 2021)

    We are excited to announce an update to our Network Outreach Activity Log, which provides even more visibility into the statuses of your Network Outreach requests. For your requests that are in pro...

  • Kristen Gendron created an article,

    Escalation Management

    The Network Outreach team may escalate private company requests to the client Relationship Manager when we require client assistance to overcome obstacles. Common reasons we will reach out to you i...

  • Kristen Gendron created an article,

    FHR Exchange Counterparty Experience

    Using RapidRatings secure portal, counterparties can submit either audited or unaudited financials - this does not impact the way our analysts generate the reports. Insert minimum data template?  T...

  • Kristen Gendron created an article,

    FHR Exchange Glossary

    The FHR Exchange comes with some new terminology. Please find definitions for these terms below: Request: Equivalent to what was referred to as a “solicitation” on our legacy platform, a request ...

  • Kristen Gendron created an article,

    Private Company Outreach Statuses

    Status Description Client Assistance Requested - Unresponsive Supplier The counterparty has been unresponsive to our attempts to reach out. It will be helpful for you to follow up with them to...

  • Kristen Gendron created an article,

    FHR Exchange Program Management Overview

      Dashboard Overview Welcome to the RapidRatings Network Outreach Dashboard! This Dashboard provides an overview of your private company outreach program:   You can navigate here by going to Progr...